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RetroBathingSuits.com Store Policies
Orders
If products are temporarily or permanently unavailable, we will send you an e-mail or include a note with your order so that you are informed. You will then have the option of modifying or canceling your order. In case of a cancellation because of the temporary or permanent non-availability of products, we will endeavor to give you a refund as quickly as possible.
In confirming your order, you are accepting all of our policies & general conditions of sale.
Payment
All Prices are in US Dollars.
We accept Visa, Mastercard, Amex, Discover and, of course - Paypal.
PayPal is our preferred method, since faster processing time means faster service for you! If you don't have a PayPal account, don't worry! You can still pay us securely with your credit card using PayPal (and you don't even have to sign up for an account!) For helpful instructions on how to do this, please see our FAQ's page.
If you'd like to sign up for a PayPal account, you can visit www.PayPal.com - there is no cost, and you'll be set up in minutes.
Please note: We fully reserve the right not to ship to any unconfirmed paypal addresses.
Please also note when paying by Visa, MC, Discover, or American Express that your billing address and zip code must correspond with the billing address and zip code on file with the card issuing bank. If it does not correspond, we will not be able to process your order. In addition, you must correctly enter your credit card's CVV code when checking out. This is a three- or four-digit code found on the back of your credit card. Orders placed without the correct CVV code will not be honored.
If we are required to verify your address and payment information with the bank that issues your credit card, this will delay the processing of your order significantly.
RetroBathingSuits.com practices strict fraud prevention policies.
If your order appears fraudulent, we will ask you to provide us with further verification of your credit card. *Note: An email response from you is not a verification. We must have proof that you are the owner of the card before we will continue to process your order.
Web boutiques like ours are vulnerable to chargebacks from customers using credit cards fraudulently. For your protection as well as ours, we may require that your order be shipped to your billing address with signature required.
The Company and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
We also reserve the right to refuse service or cancel any orders that appear suspicious or fraudulent at our discretion. All fraudulent transactions are investigated and prosecuted in accordance with applicable law. Again, we fully reserve the right not to ship to any unconfirmed Paypal addresses. Thank you in advance for your cooperation and understanding.
Shipping
Please allow a 48 hour processing period after placing your order. We do not ship on weekends or holidays, but we do ship daily throughout the week.
Orders are shipped via USPS Priority Mail with delivery confirmation, or via UPS.
If you need signature confirmation or insurance added to your package because of theft concerns in your neighborhood, you must arrange these extra services before you make your purchase.
Orders exceeding $75 in value, large orders, and all orders purchased with American Express are shipped with Signature Confirmation - You will have to sign for your package. In addition, we reserve the right to send any packages via signature confirmation if we deem it necessary due to known issues with theft in bad neighborhoods in large metropolitan areas.
We are not responsible for lost or stolen items, or anything that happens to a package once it is in the hands of the United States Postal Service or the United Parcel Service.
Customers will receive a tracking number via email once their order has been shipped. Customers may track their parcels at http://www.usps.com or http://www.ups.com. You will also be sent a link in your order confirmation email where you may check the status of your order on our site. We're all about options, baby.
If it has been several days since you placed your order and you have not received an email containing your tracking number or have yet to receive a package from us, DON'T PANIC! Before you phone us or shoot us an email, please review your order to see if you ordered an item that requires a longer than normal shipping time. (For example: You ordered a special order pair of shoes that require additional processing time) This information is shown on each individual product page. If you have already done this, please contact us with the last 5 digits of your order # (after the dash.)
Refused Packages, Canceled Orders and Unclaimed Packages
CANCELED ORDERS: Please do not call with an order cancellation request. Phone order cancellation requests will not be processed.
Orders cannot be cancelled once the checkout process has been completed. Because of our dedication to process all orders as quickly as possible, once the checkout process is completed, our warehouse will be immediately notified to pull and pack the order for shipment. We sincerely regret any inconvenience this may cause you.
We do not guarantee any order cancellations or order modification and/or substitutions. This includes address changes due to information entered incorrectly upon placing your order.
REFUSED PACKAGES: Once an order has shipped, we consider the transaction completed. Refusing a package does not entitle you to a refund. Refused packages are subject to a 20% restocking fee in addition to the cost of the shipping and handling because we have already incurred the cost of preparing, processing and shipping your order.
UNCLAIMED PACKAGES:We will make two good faith attempts to contact you about your unclaimed package - usually once by telephone and once by email. Please make sure your correct information is entered upon checkout to ensure that we are able to contact regarding your order.
If we do not receive a response, we will restock the items after a 30 day period, and you will receive a store credit code in the amount of the original order minus 20% restocking fee and shipping costs.
INCORRECTLY ENTERED SHIP TO ADDRESSES: Please make sure to double check your Ship To and Bill To addresses upon placing your order. If you enter an incorrect Ship To address when you place your order and your package bounces back to us, we will make two good faith attempts to contact you about your incorrectly addressed package. The time-frame in which it takes for your package to bounce back to us once it has been sent to an incorrect address can take as long as one month! Please make sure to double check your address upon placing your order.
If you email us after your order has been shipped asking us to include an apartment number or any other additional address information that you did not include upon placing your order, we will need to collect an additional $10.00 for packages containing garments & jewelry items ($15.00 for packages containing footwear).
If your package bounces back to us, we will need to collect an additional $10.00 for packages containing garments & jewelry items ($15.00 for packages containing footwear), plus the amount needed to ship the package(s) back to you.
The additional $10.00 or $15.00 fee is necessary because we incur this charge from UPS when you have entered your information incorrectly and your package comes back to us undeliverable and/or when we have to include additional information you did not include upon placing your order.
If your package bounces back to us and we have tried to contact you and we do not receive a response, we will restock the items after a 30 day period, and you will receive a store credit code in the amount of the original order minus a 20% restocking fee and the shipping costs.
Discounts and Pricing
Prices are subject to change at any time. We do not honor promotional discounts after a sale is over. Please take advantage of our sales and promotions during their specified time frames. If you buy an item on sale, your discount savings does not apply toward future orders. Please do not email us asking to do so. All requests asking us to retroactively apply a promotional discount to a previous order will not be answered.
Return Policy
You must email us for a Return Authorization number prior to return. Items that do not have an RA# on the package will be refused.
Customer's payment method will be refunded within 14 business days from the date of receipt of your item(s) in our warehouse. Please take into consideration that we are not open on national holidays, Saturdays or Sundays.
Please make sure that we have your correct email address on file.
If you used a discount coupon when originally placing your order, we will credit you the exact amount that you paid for your item(s) after you used a discount coupon.
Return postage and other related charges are the sole responsibility of the customer and cannot be refunded.
All returns are determined on a case-by-case basis by RetroBathingSuits.com, and can be refused for any reason at any time. (For example, if a customer send back a worn or damaged item)
Customers have 14 business days from the date they received their shipment to request a Return Authorization Number, and then have 14 business days from the date they were SENT an RA# to send the item(s) back. Once we receive and process your item(s), we will issue you a refund.
Our Commitment To Your Privacy
Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.
What Information Is Collected
As part of the order process, the following information is collected from shoppers:
Name Shipping/Billing Address Email address Phone number Credit/Debit Card Information [Add any additional data here]
How That Information Is Used
The information we collect about customers is used to fill orders, to contact buyers if they have questions, or to send emails with special offers.
Our Commitment To The Security of Your Data
We use 128 Bit SSL Encryption provided by Yahoo! Small Business, so you can rest assured that your information is safe with one of the leading online business website providers.
Legal Notices
ACCESSING, BROWSING OR OTHERWISE USING THE RETROBATHINGSUITS.COM SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS SET FORTH ON THIS PAGE. PLEASE READ THIS PAGE CAREFULLY BEFORE PROCEEDING WITH YOUR ORDER.
Disclaimer
RetroBathingSuits.com, its employees, officers, shareholders and affiliates are not liable for bodily injury, property damage or any other loss, claim or damage arising out of the use of any items listed on RetroBathingSuits.com. The purchase or use of any item from RetroBathingSuits.com constitutes an acknowledgment and express contractual agreement on the part of the purchaser and/or end-user that RetroBathingSuits.com, its employees, officers, shareholders and affiliates will not be deemed liable for any bodily injury, property damage or any other loss, claim or damage that may arise from the use of the products it sells. RetroBathingSuits.com, employees, officers, shareholders and affiliates make no warranties, express or implied, of the products it sells.
RetroBathingSuits.com and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
RetroBathingSuits.com Store Policies
Orders
If products are temporarily or permanently unavailable, we will send you an e-mail or include a note with your order so that you are informed. You will then have the option of modifying or canceling your order. In case of a cancellation because of the temporary or permanent non-availability of products, we will endeavor to give you a refund as quickly as possible.
In confirming your order, you are accepting all of our policies & general conditions of sale.
Payment
All Prices are in US Dollars.
We accept Visa, Mastercard, Amex, Discover and, of course - Paypal.
PayPal is our preferred method, since faster processing time means faster service for you! If you don't have a PayPal account, don't worry! You can still pay us securely with your credit card using PayPal (and you don't even have to sign up for an account!) For helpful instructions on how to do this, please see our FAQ's page.
If you'd like to sign up for a PayPal account, you can visit www.PayPal.com - there is no cost, and you'll be set up in minutes.
Please note: We fully reserve the right not to ship to any unconfirmed paypal addresses.
Please also note when paying by Visa, MC, Discover, or American Express that your billing address and zip code must correspond with the billing address and zip code on file with the card issuing bank. If it does not correspond, we will not be able to process your order. In addition, you must correctly enter your credit card's CVV code when checking out. This is a three- or four-digit code found on the back of your credit card. Orders placed without the correct CVV code will not be honored.
If we are required to verify your address and payment information with the bank that issues your credit card, this will delay the processing of your order significantly.
RetroBathingSuits.com practices strict fraud prevention policies.
If your order appears fraudulent, we will ask you to provide us with further verification of your credit card. *Note: An email response from you is not a verification. We must have proof that you are the owner of the card before we will continue to process your order.
Web boutiques like ours are vulnerable to chargebacks from customers using credit cards fraudulently. For your protection as well as ours, we may require that your order be shipped to your billing address with signature required.
The Company and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
We also reserve the right to refuse service or cancel any orders that appear suspicious or fraudulent at our discretion. All fraudulent transactions are investigated and prosecuted in accordance with applicable law. Again, we fully reserve the right not to ship to any unconfirmed Paypal addresses. Thank you in advance for your cooperation and understanding.
Shipping
Please allow a 48 hour processing period after placing your order. We do not ship on weekends or holidays, but we do ship daily throughout the week.
Orders are shipped via USPS Priority Mail with delivery confirmation, or via UPS.
If you need signature confirmation or insurance added to your package because of theft concerns in your neighborhood, you must arrange these extra services before you make your purchase.
Orders exceeding $75 in value, large orders, and all orders purchased with American Express are shipped with Signature Confirmation - You will have to sign for your package. In addition, we reserve the right to send any packages via signature confirmation if we deem it necessary due to known issues with theft in bad neighborhoods in large metropolitan areas.
We are not responsible for lost or stolen items, or anything that happens to a package once it is in the hands of the United States Postal Service or the United Parcel Service.
Customers will receive a tracking number via email once their order has been shipped. Customers may track their parcels at http://www.usps.com or http://www.ups.com. You will also be sent a link in your order confirmation email where you may check the status of your order on our site. We're all about options, baby.
If it has been several days since you placed your order and you have not received an email containing your tracking number or have yet to receive a package from us, DON'T PANIC! Before you phone us or shoot us an email, please review your order to see if you ordered an item that requires a longer than normal shipping time. (For example: You ordered a special order pair of shoes that require additional processing time) This information is shown on each individual product page. If you have already done this, please contact us with the last 5 digits of your order # (after the dash.)
Refused Packages, Canceled Orders and Unclaimed Packages
CANCELED ORDERS: Please do not call with an order cancellation request. Phone order cancellation requests will not be processed.
Orders cannot be cancelled once the checkout process has been completed. Because of our dedication to process all orders as quickly as possible, once the checkout process is completed, our warehouse will be immediately notified to pull and pack the order for shipment. We sincerely regret any inconvenience this may cause you.
We do not guarantee any order cancellations or order modification and/or substitutions. This includes address changes due to information entered incorrectly upon placing your order.
REFUSED PACKAGES: Once an order has shipped, we consider the transaction completed. Refusing a package does not entitle you to a refund. Refused packages are subject to a 20% restocking fee in addition to the cost of the shipping and handling because we have already incurred the cost of preparing, processing and shipping your order.
UNCLAIMED PACKAGES:We will make two good faith attempts to contact you about your unclaimed package - usually once by telephone and once by email. Please make sure your correct information is entered upon checkout to ensure that we are able to contact regarding your order.
If we do not receive a response, we will restock the items after a 30 day period, and you will receive a store credit code in the amount of the original order minus 20% restocking fee and shipping costs.
INCORRECTLY ENTERED SHIP TO ADDRESSES: Please make sure to double check your Ship To and Bill To addresses upon placing your order. If you enter an incorrect Ship To address when you place your order and your package bounces back to us, we will make two good faith attempts to contact you about your incorrectly addressed package. The time-frame in which it takes for your package to bounce back to us once it has been sent to an incorrect address can take as long as one month! Please make sure to double check your address upon placing your order.
If you email us after your order has been shipped asking us to include an apartment number or any other additional address information that you did not include upon placing your order, we will need to collect an additional $10.00 for packages containing garments & jewelry items ($15.00 for packages containing footwear).
If your package bounces back to us, we will need to collect an additional $10.00 for packages containing garments & jewelry items ($15.00 for packages containing footwear), plus the amount needed to ship the package(s) back to you.
The additional $10.00 or $15.00 fee is necessary because we incur this charge from UPS when you have entered your information incorrectly and your package comes back to us undeliverable and/or when we have to include additional information you did not include upon placing your order.
If your package bounces back to us and we have tried to contact you and we do not receive a response, we will restock the items after a 30 day period, and you will receive a store credit code in the amount of the original order minus a 20% restocking fee and the shipping costs.
Discounts and Pricing
Prices are subject to change at any time. We do not honor promotional discounts after a sale is over. Please take advantage of our sales and promotions during their specified time frames. If you buy an item on sale, your discount savings does not apply toward future orders. Please do not email us asking to do so. All requests asking us to retroactively apply a promotional discount to a previous order will not be answered.
Return Policy
You must email us for a Return Authorization number prior to return. Items that do not have an RA# on the package will be refused.
Customer's payment method will be refunded within 14 business days from the date of receipt of your item(s) in our warehouse. Please take into consideration that we are not open on national holidays, Saturdays or Sundays.
Please make sure that we have your correct email address on file.
If you used a discount coupon when originally placing your order, we will credit you the exact amount that you paid for your item(s) after you used a discount coupon.
Return postage and other related charges are the sole responsibility of the customer and cannot be refunded.
All returns are determined on a case-by-case basis by RetroBathingSuits.com, and can be refused for any reason at any time. (For example, if a customer send back a worn or damaged item)
Customers have 14 business days from the date they received their shipment to request a Return Authorization Number, and then have 14 business days from the date they were SENT an RA# to send the item(s) back. Once we receive and process your item(s), we will issue you a refund.
Our Commitment To Your Privacy
Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.
What Information Is Collected
As part of the order process, the following information is collected from shoppers:
Name Shipping/Billing Address Email address Phone number Credit/Debit Card Information [Add any additional data here]
How That Information Is Used
The information we collect about customers is used to fill orders, to contact buyers if they have questions, or to send emails with special offers.
Our Commitment To The Security of Your Data
We use 128 Bit SSL Encryption provided by Yahoo! Small Business, so you can rest assured that your information is safe with one of the leading online business website providers.
Legal Notices
ACCESSING, BROWSING OR OTHERWISE USING THE RETROBATHINGSUITS.COM SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS SET FORTH ON THIS PAGE. PLEASE READ THIS PAGE CAREFULLY BEFORE PROCEEDING WITH YOUR ORDER.
Disclaimer
RetroBathingSuits.com, its employees, officers, shareholders and affiliates are not liable for bodily injury, property damage or any other loss, claim or damage arising out of the use of any items listed on RetroBathingSuits.com. The purchase or use of any item from RetroBathingSuits.com constitutes an acknowledgment and express contractual agreement on the part of the purchaser and/or end-user that RetroBathingSuits.com, its employees, officers, shareholders and affiliates will not be deemed liable for any bodily injury, property damage or any other loss, claim or damage that may arise from the use of the products it sells. RetroBathingSuits.com, employees, officers, shareholders and affiliates make no warranties, express or implied, of the products it sells.
RetroBathingSuits.com and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
Copyright 2013 RetroBathingSuits.com All Rights Reserved.
